Term and Conditions

Welcome to Triathlon Gear Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website triathlongearshop.com and all purchases made through our site. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy.

At Triathlon Gear Shop, we’re committed to supporting athletes in their pursuit of excellence. Our policies are designed to be as streamlined and reliable as the premium gear we provide, ensuring you can focus on what matters most—your training and performance.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these Terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

3. Products and Services Description

Triathlon Gear Shop specializes in high-performance equipment and apparel for triathletes and endurance athletes. Our product range includes:

• Cycling accessories and components (Aero Levers, Bar Extensions, Bars)
• Training equipment (Electrostimulation devices, Bodybuilding gear)
• Apparel (Arm Warmers, Compression Calf Sleeves, Clothing Tops and Bottoms)
• Nutritional products (Gels)
• Recovery and wellness products (Body Care, Bathrobes, Bath Caps)
• Electronics & Training devices

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors, textures, or product details will be completely accurate.

4. Order and Payment Terms

Order Process

When you place an order through our website, you will receive an order confirmation email. This email constitutes our acceptance of your order and forms a contract of sale between you and Triathlon Gear Shop.

Pricing

All prices are shown in U.S. Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice, but such changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge your chosen payment method for the total amount of your order.

Shipping

We ship to most regions worldwide, excluding parts of Asia and some remote territories. We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx within 1-2 business days after order processing. Delivery typically occurs within 10-15 business days after shipment. Cost: $12.95 (applicable to all orders).
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Delivery times are estimates and may be affected by factors beyond our control, including customs processing. The risk of loss and title for products pass to you upon delivery to the carrier.

5. Returns and Refunds

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return most items within 15 days of receipt.

Eligibility Requirements

To be eligible for return or exchange:

• Items must be unused, unworn, and in their original packaging with all tags attached
• Proof of purchase (order number) is required
• The return must be initiated within 15 days of receiving your shipment

Non-Returnable Items

For health, safety, and hygiene reasons, the following products cannot be returned or exchanged:

• Bath Caps
• Body Care products
• Electrostimulation devices
• Gels (nutritional products)
• Compression Calf Sleeves (if original packaging has been opened)

Return Process

To initiate a return:

1. Contact our customer service at [email protected] within the 15-day window
2. Wait for authorization and a Return Authorization Number (RAN)
3. Securely package the item(s) in original packaging with the RAN clearly marked on the outside
4. Ship your return to: Triathlon Gear Shop Returns, 8001 East 6th Avenue, Anchorage, US 99504

Refunds

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable, and a restocking fee may apply to items not returned in original condition.

International customers are responsible for return shipping costs and any applicable customs duties or import taxes. All refunds are issued in USD and may be subject to currency exchange fluctuations.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Triathlon Gear Shop or our content suppliers and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent. The Triathlon Gear Shop name and logo are registered trademarks and may not be used without permission.

7. Limitation of Liability

To the fullest extent permitted by law, Triathlon Gear Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website

Our total liability to you for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Anchorage, Alaska, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

We encourage you to review these Terms periodically for any updates or changes.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: