Welcome to Triathlon Gear Shop’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. As your partner in athletic excellence, we’re committed to providing clear information to support your training journey.

Products & Orders

What types of products do you specialize in?
We specialize in high-performance triathlon and endurance sports equipment. Our range includes aero levers, compression wear, cycling accessories, swim gear (like bath caps and robes), training electronics, nutrition products, and specialized clothing for both top and bottom performance wear.
How do I choose the right size for compression wear and clothing?
Each product page includes detailed size charts specific to the item. We recommend measuring yourself according to our guidelines and comparing to the chart for optimal fit. Remember, compression gear should be snug but not restrictive.
Are your electronics and electrostimulation devices compatible with international voltages?
Most of our electronic training devices are designed for international use with voltage ranges of 100-240V, but please check individual product specifications for details. Some items may require plug adapters for your country.

Shipping & Delivery

Where do you ship and how long does delivery take?
We ship worldwide except Asia and some remote areas due to logistical constraints. We offer two shipping options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipment.
How can I track my order?
Once your order ships, we’ll email you tracking information. You can monitor your package’s journey from our warehouse in Anchorage, US directly to your doorstep using the carrier’s tracking system.
Do I need to pay customs or import fees?
Prices displayed on our site don’t include potential customs duties or import taxes, which vary by country. These fees are the responsibility of the customer upon delivery in accordance with your country’s regulations.

Returns & Exchanges

What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. Items must be unused, in original packaging with tags attached. For hygiene reasons, certain products like bath caps, body care items, and compression wear may have specific return conditions.
How do I initiate a return?
Please contact our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide instructions and a return authorization number.
When will I receive my refund?
Once we receive and inspect returned items, refunds will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your complete payment details on our servers. For added security, we recommend using PayPal which keeps your financial information completely private.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track order history, save favorite items, and expedite future purchases. Account creation is quick and requires only basic information.
What should I do if I forget my password?
Click the “Forgot Password” link on the login page. We’ll email instructions to reset your password securely. For security reasons, our support team cannot access your password.
Need more help? Our support team is dedicated to helping athletes focus on performance, not logistics. Contact us at [email protected] and we’ll respond within 24 business hours.

Triathlon Gear Shop | 8001 East 6th Avenue, Anchorage, US 99504
Thank you for choosing us as your partner in achieving athletic excellence.